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Frequently Asked Questions

Best times to go live?

What is the best time to go live and get matches? The best time to go live to meet people...

Can I skip past someone during the first one minute chat?

How to move on under 60 seconds At any time just click Decline or Skip For Now. Decline means they...

Can I undo a decline after chatting to someone?

Undo a decline No, so be very careful before tapping that red Decline button! If you’re not sure about someone...

Can’t continue after verification code

After getting SMS verification, I can’t continue This occurs mainly on iOS devices and happens because your font size on...

How do I block someone from messaging or calling me?

Stop someone contacting me People can only message or call you once you’ve had an unlimited chat with them in...

How do I change my picture that’s displayed in My Account?

How to change your picture/photo? In your account, click on Edit Details or Search Criteria and then tap on your...

How do I change my search criteria or preferences?

How do I change my search? This is easily done by going to Your Account from the bottom right icon,...

How do I change what name or username if displayed?

How to change my Username? Easy. Tap the bottom right of the app (Account) to go to Your Account. Then,...

How do I chat with someone for more than a minute?

How to extend the chat for more than one minute To extend the chat to unlimited, you both need to...

How do I contact support?

I need help – how do I contact support at Hello Tiger? Hello Tiger is a completely free app with...

How do I create or edit message templates?

Message Templates Message templates make it easy for you to send messages to people, so you don’t have to type...

How do I delete my profile or account?

How do I delete or remove my account? To delete your account on Hello Tiger, simply go to the bottom...

How do I delete someone from my Favourites/Messaging section?

Delete someone from Favourites It’s easy to delete someone from your Favourites section, just go to Favourites, find the user...

How do I match with someone?

How do I match with someone? I am not getting any matches? Go to your settings, enter your search criteria...

How do I pin or unpin someone from my messages in the Favourites section?

Pin/Unpin someone in Favourites Hello Tiger allows you to have chats pinned to the top in your Favourites section. To...

How do I report someone?

How do report a User Easy. Just click on the Block/Report icon on the bottom right of the screen during...

How do I stop people from calling me in the app?

Stop people calling me Just go to Your Account in the app and disable the ‘Allow Incoming Calls’ function. Note,...

How do the distances work?

Distances in Search Preferences In your account, you can set the distance for matching with others to <5 kms, <10...

How does Hello Tiger work?

Here is how it works Watch our brief explanation video right here.

How is Hello Tiger safe?

Why is it safe? How secure is Hello Tiger? Safety concerns. Being safe on Hello Tiger is of the highest...

How old do I have to be to use Hello Tiger?

Age restrictions for Hello Tiger You need to be 16 years’ old to use the app. Although anyone under 18...

I can’t verify my phone number?

Can’t verify my phone number? Did you get the SMS verification from us? There could be some reasons you didn’t...

I denied Hello Tiger access to my location

I denied Hello Tiger access to my location To use Hello Tiger, you need to allow access to your device’s...

I didn’t get the phone number verification SMS?

Didn’t get the text message or SMS verification code We use automated SMS software with guaranteed uptime. There could be...

I extended the chat but that person isn’t in my Favourites section?

Someone not appearing in Favourites For someone to appear in your Favourites section, you must have has an extended chat...

I extended the chat with someone but it didn’t work?

I extended the chat but it didn’t work? To extend the initial one-minute chat with someone, both parties must agree...

I’m not matching with anyone for Live Chats

How to get more Live Chats Try increasing your search radius, or adding more options for what you’re looking for...

I’ve been blocked, what do I do?

I’ve been blocked? If you’ve been blocked, you can always appeal against this. When you log in to the Hello...

Is it really free?

Is Hello Tiger free? Yes. And we don’t even allow advertising on the app. Our goal is to create a...

Is my personal information safe?

Are my personal details safe? Yes. In addition to being completely secure, your personal information will never be shared with...

My bandwidth use is high!

Bandwidth use The key to Hello Tiger is live video chats which obviously uses data. We strongly suggest you use...

Someone is harassing me!

Harassment/Bullying If someone is harassing you or you are uncomfortable with someone, the first thing to do is to delete...

The only thing I can search for is Friendship? This is the only option available?

I can only see Friendship displayed? If you are under 18, you can only use Hello Tiger to connect with...

What does Out For Drinks mean or do?

Out For Drinks Out For Drinks is one of Hello Tiger’s favourite features. It means that you are going out...

What does Skip For Now mean?

How does Skip For Now work? This means that you are not selecting Yes (Extend Chat) or No (Decline), you...

Where is my profile or profile pictures?

Where is my profile or profile pictures? Gone are the days of having a profile and uploading profile pictures. Previously,...

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